OK, a lot of people are getting in touch with me over this issue, so I thought I'd pass this on ...

If you are having restart issues after installing update MS10-015 (which may or may not be malware related), Microsoft wants your help!

In our continuing investigation in to the restart issues related to MS10-015 that a limited number of customers are experiencing, we have determined that malware on the system can cause the behavior. We are not yet ruling out other potential causes at this time and are still investigating. Please review our blog post from yesterday for additional information.

One of the key components when investigating issues like this are obtaining memory dumps from computers experiencing the problem. In order to get the information we need to fully analyze the issue, some of our support engineers have actually driven to customer locations and picked up affected systems so we can get the needed crash data directly and help inform our investigation. For more information about memory dumps, please see: http://support.microsoft.com/kb/254649

Also, if your PC has been hosed by this (or any other update), remember that Microsoft is there to help you too!

This can be a difficult issue to solve once a computer is in an un-bootable state so we encourage customers who feel they have been impacted by this to contact our Customer Service and Support group by either going to https://consumersecuritysupport.microsoft.com or by calling 1-866-PCSafety (1-866-727-2338). International customers can find local support contact numbers here: http://support.microsoft.com/common/international.aspx.

This entry was posted on Monday, February 15th, 2010 at 17:13 and is filed under In the News, Patch Tuesday, PC Doctor's Useful Links, The PC Doctor Performance Tips. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.